Why are chatbots important for revenue growth?

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Chatbots improve your customer service center – Chatbots handle customer issues faster while relieving your human support employees of more work. Chatbots also increase your service level agreement (SLA) by automatically reacting and resolving customer issues. How can chatbots help you sell more? 24/7 ENGAGEMENT – Chatbots enable your company to connect with your customers 24 hours a day, 7 days a week. Even when your customer service team is unavailable, you are able to contact customers around the world, offer items, and guide them through their shopping journey. EASE – Chatbots operate in a way that does not keep customers waiting, responding simultaneously and instantly to all customers. You can be available on a simple platform like WhatsApp, making your brand more accessible to customers. AUTOMATION – Chatbots are capable of automating several stages of communication, answering frequently asked questions, carrying out customer satisfaction surveys and providing data that can be used to improve the sales process. What exactly are chatbots? Chatbots are software that act as conversational assistants that communicate with customers without the need for human action.

Chatbots communicate in a very similar way to a human, continually improving the customer experience. Chatbots can help companies improve the entire customer service process by automatically answering typical consumer questions. How to use chatbots to automate online service and increase sales? 1. Automate your sales cycle using chatbots As previously stated, chatbots are communication software capable of automatically Industry Email List engaging your company's customers, collecting important information and determining whether they are potential customers. Bots are even capable of guiding consumers to complete the sales process on their own. Your virtual agent can, for example, communicate through your WhatsApp account with customers who are interested in your products and guide them through the purchase process automatically. Bots are also able to request contact information, such as phone number, email address, name, occupation and more, for future contact or a purchase later.



Convert engagements into sales using chatbots Maintaining the brand's tone and image, chatbots can communicate with multiple customers at the same time in a simple and engaging way. By integrating bots into your company's WhatsApp business account, you will be giving your audience a channel where they can feel comfortable asking questions, increasing consumer interaction, creating connections and, consequently, converting more contacts into sales. 3. Use chatbots to maintain 24/7 customer relationships Unlike human agents, chatbots do not have set working hours nor do they need to rest at night. Bots can offer assistance to customers regardless of time zone, 24 hours a day, 7 days a week, answering questions and guiding customers to their next purchase. With chatbots, it is possible to maintain contact and develop a relationship with customers and generate revenue at any time, at the time of greatest convenience for each consumer.